SHALOM WINES S.R.O Terms and Conditions.

These terms and conditions apply to all wines or other goods or services supplied by Shalom Wines s.r.o Wines to you (“the Customer” or “you”).

You can contact us by telephoning our Customer Service team by email to

How to order
It is against the law to sell or supply alcohol to anyone under 18 years old of age in the European Union. By placing an order you confirm that you are at least 18 years old.

All attendees of Shalom Wines s.r.o ticketed events must be 18 years or older. In line with the Company’s age verification policy and to comply with European union licensing law, attendees may be asked to produce photographic identification with proof of age. If you are not able to do so, you may be refused entry.

You may order wines, spirits or other goods or order tickets to wine tasting(s), dinner services, our Wine School services or other services by the various methods mentioned below (unless stated otherwise). You have a right to cancel such orders, please see the paragraph headed “return of goods / cancellation” below for details.

You may order by:

Our contract with you
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and, in the case of wines and goods to be delivered to you, when we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.

On acceptance of your order (application) for a place at any of our ticketed events we will despatch tickets which you are requested to bring with you. Customers are requested not to bring children or pets. You may not be admitted if you do so.

If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because certain goods are out of stock, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

Description & Prices
The description and prices payable for the items or services that you order are set out in our price list, brochure and/or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, if we are not despatching an item, within 7 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree to pay the correct price in which case we will proceed with your order. In the event that you have been overcharged for an item, a full refund of the difference will be given.

We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.

Unless otherwise stated, prices listed for wines are quoted per bottle and per case, and include VAT at the current rate.

Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. The case bottle price shows the discount available when wines are bought by the unmixed case. If any other currency is stated, this is subject to currency fluctuations and is an indication only.

How to Pay
We accept Maestro, Visa, Mastercard, American Express, Paypal or Bitpay. Orders may be delayed by transfers of money or credit card authorisations not being confirmed by the respective banks. Please note that it is the Customer’s responsibility to contact your bank to speed up this process if the order is required urgently. Credit cards are always debited in Czech Kroner, EUR, £, or USD. Please note that payment will be taken in full at the time of ordering. Please allow 7 days for cheques to clear and we will not process the order until cleared funds are received, unless specifically agreed otherwise in writing.

Payment terms and non-payment

Standard payment terms: Our standard policy is to process payment at the time of ordering. On occasion, this may not be required, for example, when a Cellar Plan customers is purchasing within their three months’ Cellar Plan credit allowance, or for orders for Fine Wine offers, or when a consented payment method has not been registered. In such instances, we will confirm customer orders for a wine allocation and then request payment within seven days by bank transfer or payment card. If payment is not received, we reserve the right to cancel the allocation.

On occasion, we do offer credit terms to customers. If you would like to discuss this, please contact your Account Manager or contact Customer Service on

Registering a default payment card: In order to make payment as simple as possible we recommend that customers register a default payment card with us. This can be done by logging in to your online account and clicking on your payment details. If you have never logged into your online account then you simply need to click the ‘Forgotten your password’ link to set your own password.

With your permission, we can automatically charge your default card, either at the time or shortly after confirming your allocation. If you would like us to do this, we do require your consent, which you can give by emailing Please do not include your credit card details within this email.

Late payment: If payment is not received by the requested due date, we may charge interest on the overdue amount at the yearly rate of 5% above the base lending rate of the Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment (in cleared funds) of the overdue amount, whether before or after judgment. If demanded the Customer must pay us interest together with other debt collection charges incurred and the overdue amount.

Debt collection for non-payment: Without limiting our right to recover any sum due from the Customer at any time, we may, at our sole discretion, invoke our debt collection process as follows:

  • The Customer will be contacted by either email, letter or telephone and payment must be arranged immediately. Notice will be given at this time that at the next contact for payment an administration fee will be charged.
  • If after 60 days from the invoice date the debt remains unpaid, an administration charge will be applied to the Customer’s account.
  • Should the debt still remain unpaid at 90 days from the invoice date, a further administration charge will be applied to the Customer’s account.
  • We reserve the right to carry out any additional or other methods to recover the debt, including issuing proceedings.
  • Preferred method for overdue payment is debit card or bank transfer. We also accept credit card but may levy a surcharge to cover handling and administration costs as follows: Mastercard/Visa 2% of total invoice inc VAT and American Express 2.6% of total invoice inc VAT.

Recovery of amount due from a Customer’s Private Reserve: Where a Customer has a Private Reserve account and there is an amount due to us, then the provisions set out under the paragraph “non-payment” in the section on “Customer’s Private Reserves” below shall apply, allowing us to recover the amount due from sale of the Customer’s wines.

Gift Vouchers
Gift vouchers may be redeemed our mail order and telephone order services, and through Shalom Wines s.r.o Wines ‘s website at

When redeeming gift vouchers on  or through Shalom Wines s.r.o telephone ordering service you will be prompted to give the code beneath the scratch-off panel on the front of the gift voucher. Please ensure you do not remove the silver panel until prompted because this may invalidate the voucher.

When redeeming gift vouchers in Shalom Wines s.r.o’s shops or through our mail order service the scratch off panel must be intact and not removed.

Shalom Wines s.r.o Winesgift vouchers can be exchanged for goods listed by Shalom Wines s.r.o. When the price of the goods is lower than the value of the gift voucher, the difference will be credited to the Customer’s Shalom Wines s.r.o Winesaccount. Where the Customer does not already have a Shalom Wines s.r.o Winesaccount, an account will be created and the difference will be credited to the new account.

  • Gift vouchers cannot be used to discharge indebtedness on previous orders or in respect of accounts held at Shalom Wines s.r.o Wines, or any of its associated companies.
  • Gift vouchers cannot be exchanged for cash or credit.
  • Damaged or defaced gift vouchers cannot be redeemed or refunded. Once the scratch-off panel has been tampered with or removed the gift voucher can no longer be redeemed.


Standard and Specified Date services: Orders of EUR 200 or more (per delivery address) are delivered free of charge throughout the EU for Standard and Specified Date deliveries. We normally deliver between 9am and 5pm Monday to Friday within 5 working days from receipt of order. We offer a delivery service for orders of less than EUR 200 (excluding delivery charge and/or purchases of tasting tickets, gift vouchers and wines bought en primeur or in bond); this is chargeable at EUR 17.50 per delivery address for Standard and Specified Date deliveries within the EU. Tickets for Shalom Wines s.r.o Wines events are delivered by post free of charge.

Premium Services (Next Day, Saturday, Pre-10am): We offer a Next Working Day (Monday to Friday) EU delivery service provided we receive your order by 12 noon. This service is offered at a charge of EUR 99.50 per delivery address, whatever the value of your order. We also offer Saturday delivery at a charge of EUR 112.50 per delivery address, whatever the value of your order – please ensure your order arrives with us by 6pm the previous Thursday. Furthermore, we offer a Pre-10am (Monday to Friday) delivery service at a charge of EUR 115.00 per delivery address, whatever the value of your order. We cannot guarantee morning deliveries unless a Pre-10am delivery is specified. Stock in our Czech shops is available for delivery within a charge of EUR 15.00 per delivery address. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the Customer or where the Customer is not available or not present to take receipt of the delivery.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

The Wine Club
Please see for full details of price and description of the types of wines available. You will be required to register to join the Wine Club service. On registration you will be requested to stipulate the type of case and the quantity of cases required. Your registration shall be deemed an ongoing order for such wines which shall be delivered every 2 months until you cancel your membership or otherwise inform us. Please allow 30 days’ notice if you want to cancel your membership or make any permanent changes to your case requirements. Shalom Wines s.r.o Wines reserves the right to select which wines are sent to you.

Taste of Wine Club

The Taste of Wine Club offer is available to purchase from Thursday 1st march until midday on Friday 23rd march. The membership is a six-month subscription which includes three deliveries during that time (every other month; March, May and July). The cases consist of six-bottles and printed tasting notes, pre-selected by our Wine Club team. Payment is through a direct debit amount of EUR 100.0 per month for the six-month period. The membership ends after six months and you will not be charged a direct debit after this. You are entitled to all benefits that a full Wine Club member receives, excluding the Welcome Pack, which you will receive if you sign up to the main Wine Club after the trial period is over. The price of the case also includes free delivery.

All purchases of wines and spirits and other goods and services from Shalom Wines s.r.o Wines are subject to Shalom Wines s.r.o’ s standard terms of sale in addition to any terms stated on our website. You may have a right to cancel any order. Please refer to the standard Terms and Conditions for further details.

Quality Guarantee and Policy
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty, we will, in the first instance, offer a replacement bottle; or if we are unable to replace the bottle from our stocks, we will offer a credit to the replacement value of the wine. We will ask for the return of the bottle in question. Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on or email us at contact@shalomwines.comand we will be happy to make arrangements to have the wine collected and tested.

Where wines are submitted to us for purchase by Shalom Wines s.r.o Wines please refer to Shalom Wines s.r.o’s “inspection guidelines.

Receipt of Goods
Deliveries should be signed for as ‘Not Examined’ and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 5 working days of the date of order. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left. Contact us on or email

All wines and spirits and other goods are subject to availability. When selecting the wines or other goods from our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

All wines and spirits or other goods ordered remain the property of Shalom Wines s.r.o Wines or its associates until payment is received in full. Title to the goods shall not pass to the Customer until we receive payment in full (in cash or cleared funds) for those goods and any other goods that we have supplied to you in respect of which payment has become due.

Goods will become your responsibility from the time we deliver the goods to the address you gave us or you/a carrier organised by you collect them from us.

Export orders
We deliver to a large number of countries worldwide using a network of experienced wine shippers. Export orders are subject to a minimum value of EUR 200 (excluding delivery charges) per delivery address. Overseas orders may be liable to import taxes in the destination country, which the recipient shall be liable for unless paid in advance at the time of placing the order.
All overseas orders will be re-packed in export cartons for safe transit; we may be able to arrange to ship original cases if requested when the order is placed.
Please contact us on or email for further details and delivery charges.

Return of Goods/Cancellation
Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. You can tell us you want to cancel your order by emailing us at Any cancelled order will be refunded as soon as possible, usually within a week, but in any event within 30 days. A charge of £10 for collections will be payable in the UK. If the order has been exported, upon cancellation the customer will be liable for all delivery charges incurred, and applicable taxes will also be charged back to the Customer. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Contact us on or email

Your right to end the contract
You can end your contract with us by cancelling your order (see above), if the product you have bought is faulty (in which case you may be due a refund), or because of something we have done or told you which we are going to do. This could be that we have told you about an upcoming change to these terms or any specific terms governing your purchase, which you do not agree to; or if we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed. See “Return of goods/cancellation” for further details of how to cancel.

On occasion, and at our sole discretion, we are prepared to offer you a wine brokerage service where we will seek third-party buyers for your wine. If we agree a sale of your wine to a third party we will purchase your wine from you and then sell it on to the third party. Our purchase from you will be conditional upon the third party purchasing and completing the purchase of the wine from Shalom Wines s.r.o Wines.

In agreeing to Shalom Wines s.r.o’ s broking terms, you are authorising and granting Shalom Wines s.r.o Wines to have a two week exclusivity period to offer the wine for general sale. We will agree a price that we will pay you for the wine. If we sell the wine to a third party within the two week exclusivity period, then our purchase from you will be deemed to have occurred immediately before our sale and the sum agreed payable to you will be paid within 20 working days of the receipt by us of the proceeds of our sale to the third party. If the wine has not been sold within two weeks, Shalom Wines s.r.o Wines will contact you to discuss a renewal of the period, a price adjustment, the return of the wine to you or storage of the wine.

The purchase and resale of your wines is conditional on their safe receipt (at your expense) onto Shalom Wines s.r.o Wines premises and that the condition of the wines is, in the opinion of Shalom Wines s.r.o Wines, as agreed and suitable for resale. Typically, if you are offering wines for broking from outside Shalom Wines s.r.o’ s storage facility then the wines must be in original wooden case (OWC) and in good condition. The brokerage service only applies to wine by the case and not individual bottles. It does not apply to a mixed case unless specifically agreed otherwise. We may introduce additional terms and conditions in relation to the brokerage service which will be advised to you at the time.

Where the purchaser cancels the sale contract (where they are permitted by law to do so) we have the option to cancel the contract for the purchase of the wine from you, by written notice to you (including by email). Where payment is withheld by the purchaser and goods are to be returned (either by the purchaser or at your request prior to the sale, or where the wines cannot be sold or the contract is cancelled), transportation to you of the wine will be at your expense using Shalom Wines s.r.o’ s standard delivery charges.

Wine tasting and dinner tickets
In the event of cancellation by the Customer, full refunds will only be given if we are notified at least 28 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.

All attendees of Shalom Wines s.r.o’ s ticketed events must be 18 years or older. In line with Shalom Wines s.r.o’ s age verification policy and to comply with UK & US licensing law, attendees may be asked to produce photographic identification with proof of age.

Wine School
In the event of cancellation by the Customer, full refunds will only be given if we are notified at least 8 weeks before the date of the first session. Refunds will only be given after this time if we are able to re-sell your place.

Sale or Return
All sale or return orders must include a minimum of EUR 300 of wine, Champagne. A maximum of 20% of the original order quantity can be returned. All returned goods must be in re-saleable condition otherwise no credit will be given. A collection charge of EUR 10 per order will be applied to all sale or return orders.

Glassware, Accessories & Books
We regret that glasses, accessories and books cannot be sent to overseas addresses. Please contact us on or email for more information.

Exchange of Gifts
We are only able to accept returned gifts and arrange refunds where this is sought by the purchaser with evidence of the relevant sales. We are not able to exchange gifts on request of the recipient of the gift, except for reasons of quality control. We are unable to offer credit to the recipient of the gift.

Privacy Policy
Please note that in certain cases we may run a credit check on customers; this will be kept completely confidential. Alternatively if you register for some of our services we will collect information about you to provide such services. You have a right of access to all information we hold about you. If you wish to see this or to receive further information about our privacy policy, please visit our website at or write to:  Shalom Wines s.r.o , T.G. Masaryka Street 859/18 , 360 01 KARLOVY VARY, Czech Republic

Verification Checks
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the EU Data Protection Acts.

All information revealed through such checks shall be used by us in accordance with our privacy policy although we may refer any information which appears to be fraudulent or unlawful to relevant third parties such as police or other enforcement authorities, banks or credit card companies as may be appropriate.

Limitation of liability: Shalom Wines s.r.o Wines is not liable for any loss of condition or decline in market value due to natural processes, ullage, or being cellared too long.

Third party beneficiaries: Irrespective of whether the wines in your Reserve have been bought for a third party or ownership is actually or beneficially transferred to that third party (whether related to you or not) and whether or not we have been informed of this, you, and only you, shall be our client in respect of your Reserves and shall be solely responsible for all payments and for providing all instructions in relation to the Reserve. You hereby agree to indemnify us against all and any liability, losses, expenses and costs arising from any claim of whatever nature made by such third parties and incurred by us in exercising our right of sale or disposal, or refusing to act upon such third parties’ instructions or otherwise.

Allergen Information
Allergen information is available upon request; please contact our Customer Services team for assistance by calling or by emailing
Applicable Law
These terms and conditions will be subject to the laws of Czech Republic. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in the Czech Republic courts.

Nothing in these terms and conditions limits or excludes your statutory rights as a consumer. These terms and conditions relate are subject to amendment – please refer to our website for the latest version or contact us on
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